When you log in to your license account, some licenses are listed in the "Allocated Licenses" section and are not available for use.
When you upgrade a license to a newer version of the software, the "new" license is linked to the "old" license and cannot be used on a different computer unless the "old" license is deactivated.
The license list will provide information about which license the license is linked to, and the computer on which it is being used.
When you upgrade a license, you are not permitted to continue using that license in addition to the new license. For example, if you upgrade from adTempus 3 to adTempus 4, you cannot continue using the adTempus 3 license on one computer, and use the adTempus 4 license on a different computer.
Therefore the licenses are linked in the licensing system so that only one can be used.
If you upgrade the software in place (install the new version of the software on the same computer, upgrading the old version) and use the License Manager tool to perform activation, the tool will handle the license upgrade automatically: it will deactivate the old license and then activate with the new license.
However, in some scenarios this automatic license upgrade cannot be used:
For these scenarios you can use one of the following approaches:
Log in to your license account. Locate the old license and select the "Return license to account (deactivate software)" command. Follow the instructions to complete the deactivation of the old license. Then locate the new license, select the "Get license file (activate software)" command and follow the instructions to complete activation.
If you need to have both the old version and the new version running for a limited time while you complete migration to the new computer, you can:
If you do not need to keep the old version of the software running, deactivate the software on the old computer to free up the license for use on the new computer.
For further assistance with licensing issues, please contact us.