Support

"Failed To Load Database Information" error with report that uses XML data source

Article ID: K00000378
Last Updated: February 8, 2011

Applies To

Report Commander 1

Symptoms

When you try to export or print a report that uses an XML data source, Report Commander issues the following error message:

Failed to export report: Failed To Load Database Information

This problem does not occur if Crystal Reports 2008 is installed on the computer where Report Commander is running.

Cause

This error occurs because Business Objects/SAP did not include some necessary software components in the Crystal Reports runtime components that Report Commander uses.

Resolution

This problem can be resolved by installing the Java Runtime Environment (if not already present) and copying some files to the computer from a Crystal Reports 2008 installation on another computer. See this SAP blog post for information and instructions.

If you need assistance completing these steps, or if you do not have access to a Crystal Reports 2008 installation, submit a support request for assistance.