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Answers to common questions and problems can be found at right.

Before requesting support, please check the Knowledge Base to see if your question is already answered there.

License Questions?

Use our online license management system to:

  • Determine how many licenses you have
  • Retrieve lost licenses numbers or electronic license certificates
  • Transfer licenses between computers
  • Get a temporary license to extend your software evaluation period 

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All users (including evaluation users) receive free, unlimited support by e-mail during standard support hours.
 
 
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adTempus

This article describes a software problem.  Job waiting on a previous instance is not released if previous instance ends before wait time expires 

This article describes a software problem.  When editing an Event for a Response, cannot specify an exit code 

This article describes a software problem.  File Trigger may not trigger job when "Wait for exclusive access" option is used 

This article describes a software problem.  adTempus steps, scripts, or actions fail with error "Failed to start the job host process 

This article describes a software problem.  adTempus fails to start programs with error "The parameter is incorrect" 

This is an informational article.  Changes Included in adTempus 3.0 Maintenance Update 2, 30 April 2008 

This is an informational article.  Diagnosing job failures 

This is an informational article.  Determining the cause when the adTempus service fails to start 

This is an informational article.  Diagnosing installation problems