Symptoms

When using OAuth2 authentication for a mail server or cloud file service, connections may start failing due to expired or invalid authentication.

Cause

In some cases adTempus fails to properly renew the authorization token used for the connection, leading to authentication errors.

Status

  • adTempus 4
    A fix for this problem is available in the latest hotfix release for the software. Hotfix information.

  • adTempus 5
    This issue has been corrected and the fix will be included in the next maintenance update or software release. Customers affected by the problem may contact us to obtain the fix now.