Symptoms

When you attempt to start the adTempus service, Windows reports one of the following error messages:

Windows could not start the adTempus service on computername.

Error 32: The process cannot access the file because it is being used by another process.

 

Windows could not start the adTempus service on computername.

Error 193: %1 is not a valid Win32 application.

Cause

This error occurs if there is a file named "c:\program" present on the computer. This file was erroneously created by another program or script that failed to enclose a file name in quotes.

Resolution

Run the Registry Editor and go to key "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\adTempus". Edit the "ImagePath" value and add quotes around the value. For example, if the value is

c:\Program Files\Arcana Development\adTempus\adtempussrv.exe

change it to

"c:\Program Files\Arcana Development\adTempus\adtempussrv.exe"

Status

Future versions of the adTempus installer will be modified to include quotes around the adTempus service image path, thereby avoiding this problem.