Summary
If you install Report Commander version 1.4 or 1.5 on a computer where Crystal Reports 2008 is installed, Crystal Reports may subsequently fail to start due to DLL errors.
More Information
Report Commander 1.4 and 1.5 install the Crystal Reports 2008 SP2 runtime components, which includes files that are also shared by the Crystal Reports 2008 standalone product. If your Crystal Reports 2008 installation is not at Service Pack 2 or later, this will result in a mix of DLL versions that will break Crystal Reports 2008.
To resolve this problem you must install Crystal Reports 2008 SP2 or later. Alternatively you can remove Report Commander and reinstall the Crystal Reports 2008 base product.
Obtaining Crystal Reports 2008 SP2
Crystal Reports 2008 SP2 can be downloaded from SAP at here. Note that it may be necessary to first install SP1 (available here) if you have not already done so.
To determine which version of Crystal Reports 2008 you have installed, select the About box on the Help menu and refer to the version number:
- Original Crystal Reports 2008 RTM: 12.0.0.549
- Service Pack 0: 12.0.0.683
- Service Pack 1: 12.0.0.892
- Service Pack 2: 12.2.0.290
Many users have reported that the service pack installation takes an extremely long time to complete (several hours in some cases).
We cannot provide assistance with installing and configuring Crystal Reports.
