Symptoms

When you attempt to e-mail report output using Report Commander, an error message similar to the following is reported:

Error: E-mail send failed: 504 5.7.4 Unrecognized authentication type

Cause

This message usually indicates that the mail server you are using is not configured to use authentication (a user ID and password) when sending mail. In rare cases it may indicate that the server requires an authentication method other than the one that Report Commander is trying to use.

Resolution

Remove the "emuserid" and "empassword" options from the Report Commander command line and rerun the command. If the e-mail send now fails because authentication is required, check with the administrator of the mail server to determine what authentication method(s) the server supports, and contact Arcana Development for assistance.