Symptoms

When you try to print or export a report using Report Commander, Report Commander fails with an error message similar to the following:

A Crystal Reports job failed because a free license could not be obtained

Cause

This error may occur if you have installed or updated Crystal Reports after installing Report Commander. In some cases, this corrupts the license information Report Commander needs in order to use Crystal Reports runtime components.

Resolution

To resolve this issue, uninstall and reinstall Report Commander.