Summary

If e-mail notification is not working correctly, you can review a log file created by the Scheduler for diagnostic information. This log file can be viewed with any text editor (such as Notepad) and records a transcript of the conversation with the mail server.

If this log does not provide enough information for you to determine the problem, please contact us for assistance.

Locating the Log File

The procedure for locating the log file depends on the version of the Scheduler you are using. Please consult the appropriate section below for more information.

Versions Prior to 2.3

To enable logging of e-mail activity, run the Registry Editor and locate the key

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Arcana Scheduler\Configuration

To this key add a new DWORD value called "DebugMail" and set its value to 1.

Then use the Test option in the Configuration Editor to send a test message. The Scheduler will generate a log file called "adschedulermail.log" in the Arcana Scheduler program directory.

Versions 2.3.0.x, 2.3.1.x

A log file called "smtp.log" is automatically created in the "program files\arcana development\notification agent" directory.

Versions 2.3.2.x and Later

A log file called "adssmtp.log" is automatically created in the Arcana Scheduler program directory.

Common Problems

Common e-mail problems are discussed below.

User ID specified when not needed

Most SMTP servers DO NOT require (or accept) a user ID and password. If you have specified login credentials, try removing them. If the e-mail log shows an error (or ends) after the instruction "AUTH LOGIN", this indicates that you should remove the user ID. For example:

EasyMail SMTP version 5, 0, 0, 0
01/25/00 11:18:19   Opening Socket.
Connecting to: mail.arcanadev.com
EHLO arcanadev.com
220 mail.arcanadev.com ESMTP
250-mail.arcanadev.com
250-PIPELINING
250 8BITMIME
AUTH LOGIN
502 unimplemented (#5.5.1)