Legal & Privacy Information

These terms govern your use of the Arcana Development, LLC ("Arcana Development") web site and any communication with us by e-mail or other means. By using this site, communicating with us, or purchasing from us you indicate your acceptance of these terms and policies.

Governing Law

Use of this web site and purchase of goods or services from Arcana Development shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to any principles of conflicts of law. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Except for equitable relief sought by Arcana Development, which may be sought in any court of competent jurisdiction, customer consents to the exclusive jurisdiction of the State and Federal courts located in Virginia.

Entire site contents copyright Arcana Development. All rights reserved.

The material on this site is protected under the laws of the United States and various international laws and treaties. No portion of this Web site or the material contained on it may be reproduced in any form or by any means without prior written permission from Arcana Development.

Trademarks

Microsoft, Windows, Windows NT, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

All other names are used for identification purposes only and may be trademarks or registered trademarks of their respective companies. 

Disclaimer of Warranty

All services and content (including documents and software) available on or through this site are provided "as is," and Arcana Development expressly disclaims all warranties express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose or arising from a course of dealing, usage, or trade practice. Arcana Development makes no warranties or representations regarding the accuracy or completeness of the information.

In no event shall Arcana Development or its licensors be liable to a licensee or a third party for any indirect, special, or consequential damages, including lost profits, lost data, and the like arising out of or in connection with this agreement, even if Arcana Development has been advised of the possibility of such damages.

Feedback and Other Submissions

Any suggestions, comments, enhancement requests, or other information submitted to Arcana Development through this web site or our e-mail system shall be deemed to be non-confidential and become the property of Arcana Development. Arcana Development is free to use this information in any way it sees fit, without any compensation or respnsibility to you. For example, your suggestions may become part of current or future products or services.

Terms Governing Purchases from Arcana Development

Any agreement for the purchase of goods and/or services from Arcana Development shall be governed by and is made subject to these terms and conditions. These terms apply to all purchases from Arcana Development, whether the purchase is made using our online ordering system or by mailing or faxing to us any other purchasing instrument (such as a purchase order).

Taxes and Duties

Arcana Development is located in Virginia in the United States. Virginia does not charge sales tax for software delivered electronically, as all of our software is. Customers in other states are responsible for reporting and paying any applicable sales tax as required by laws in their states. Customers outside the United States are responsible for any taxes, duties, or fees required by national or local law.

Software License Agreements

Installation and use of software published by Arcana Development is subject to the terms of the license agreement for the product. If you are purchasing a software license for use by you or your organization, you indicate that you accept the terms of the applicable license agreement(s), and that you have the authority to do so. If you are purchasing a software license on behalf of another person or organization, you must inform them of the applicable license agreement(s).

Purchases by Credit Card

By using a credit card to purchase from Arcana Development you agree to pay the credit card charge(s) in accordance with your cardholder agreement. If you dispute a credit card charge from Arcana Development that is subsequently proved to be a valid charge you agree to reimburse Arcana Development for all chargeback fees and recovery fees incurred by Arcana Development, to the maximum extent allowed by law.

Purchases by Purchase Order

By submitting a purchase order to Arcana Development you agree to the terms listed on the order information page. You agree that your purchase order represents a legal obligation to Arcana Development and agree to reimburse Arcana Development for all expenses incurred in collecting overdue payments, to the maximum extent allowed by law.

Returns and Exchanges

Arcana Development provides fully-functional evaluation versions of our software. Please take advantage of this and evaluate the software thoroughly to determine that it meets your needs before you make your purchase.

We do not accept returns or exchanges for any purchases made from Arcana Development.

Privacy Policy

Arcana Development has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

We use your IP address to help diagnose problems with our server, to administer our Web site, and to help identify you and your shopping cart.

Our site uses temporary cookies to keep track of your shopping cart. On some forms (such as the support request form) a cookie may be used to store your form entries so they can be filled in for you next time you use the form. You are always given the option whether to allow this. Cookies may also be used to assign and track a unique user key for each site visitor. This user key is used to help us accumulate statistical information about your activities while at our site. This user key may be recorded when you download a file, submit a form, or place an order. Such information is used only in the aggregate for statistical analysis and is never shared with other organizations.   

This site contains links to other sites. Arcana Development is not responsible for the privacy practices or the content of such Web sites.

Our site uses various forms for customers to request information, products, and services. We collect visitors' contact information (like their email address) and financial information (like their account or credit card numbers).

Mailing address information that we collect is used only to ship software to you and mail invoices and receipts as appropriate. We do not use your mailing address for any other communications (such as advertising).

E-mail addresses collected on the product order form and software registration form are used to communicate with you as necessary regarding your order, and to communicate with customers from time to time regarding software updates, new products, etc.

E-mail addresses collected through other means (e.g., support requests and e-mail inquiries) are used only to communicate with you regarding your inquiry and are not added to any mailing lists.

Financial information is used to bill you for products and services as authorized by you.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

Any mass mailing you receive from Arcana Development will contain instructions for opting out of future mailings. You may also contact us at any time by e-mail at E-Mail address or change your subscription preferences here.

Correct/Update

You may contact us by e-mail at e-mail address  to update your personal information.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact us by e-mail at e-mail address or through one of the methods described on the contact information page.