Symptoms

The Report Commander setup program fails with the following error message:

Error 1904.Module C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\CEReportSource.dll failed to register. HRESULT -2147010895. Contact your support personnel.

If you click the Ignore button, the error is repeated for many additional DLLs.

Cause

This error occurs because the computer is missing some shared software components that are required by the Crystal Reports runtime.

Resolution

Abort the Report Commander installation. Then download and install the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86). Then rerun the Report Commander installation.

Note: You should install the x86 components linked to above, even if you are running a 64-bit version of Windows. This is because Report Commander and the Crystal Reports runtime components run as 32-bit, and therefore require the 32-bit version of the libraries.

Status

  • Report Commander 1
    Arcana Development is currently investigating this issue.