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Payment Gateway

Our software is available directly from us, or you may purchase through a reseller.

Our online order system can be used to place orders using credit cards and purchase orders.

Evaluation copies are available for all of our software are available for download. See the products page for product information.

For sales related questions, please contact us.

Before ordering, please review the terms and conditions that govern your purchase.

Pricing

Please see the pricing pages for license options and pricing information.

Volume licensing discount information.

Need a Quote?

Find the items you need in our catalog and add them to your shopping cart. From your shopping cart you can save your order as a quote. The quote can be printed for your use and will remain valid for 30 days. You can later return to the order form to complete your saved order, or send us the quote with your purchase order.

Software Delivery

Our software is available by electronic delivery only. When you purchase software you will receive your license information by e-mail, including a license number that is used to "activate" the software.

We do not have separate "evaluation" and "licensed" versions of our software. If you already have an evaluation copy of the software installed, your license information will convert it into a fully-functional "licensed" installation. There is no need to re-install the software after you purchase a license.

Online Ordering

Our secure online order form is designed to get your order processed as quickly as possible.

This form allows you to make purchases by credit card, purchase order, check, or wire transfer.

To begin your order, proceed to the online store.

The following sections provide information on the available online purchase methods.

Credit Card

Providing your credit card information on our secure order form is the fastest way to complete your order, and is very safe. Your order will be completed immediately and your license information will be delivered within an hour of your purchase.

If personal preference or company policy prevent you from providing your credit card information online, you can still use the online form to submit your order, then contact us by telephone to provide your card details.

Purchase Order

To place an order using a purchase order, you will be asked for your purchase order number.

If you have purchased from us before, that's all we need.

If this is your first order, you will need to send us your purchase order by e-mail. Your order will be completed once we receive the purchase order.

Payment terms: Payments are due within 30 days of the invoice date. Late payments are subject to a late-payment fee of 1.5% per month, with a minimum $5 fee. Late payments affect the discount you receive on future orders under our volume discount program. If payment is not received by the due date, your licenses may be disabled until payment is received.

Payment must be made by check in U.S. dollars drawn on a U.S. bank, or by wire transfer. Wire transfers are subject to a $15 fee imposed by our bank. Returned checks are subject to a $50 fee.  

Customers outside the United States: please read.

Note: In some cases we may withhold your permanent license until we receive payment against our invoice. In such cases we will send you a temporary license that will enable you to operate the software for 60 days while we wait for payment.

Prepay by Check

If you wish to pay using a check (without being invoiced ), complete the online order form and then send us your check, payable to "Arcana Development, LLC".  You will receive a pro-forma invoice by e-mail.

Checks must be in U.S. dollars and drawn on a U.S. bank. Returned checks are subject to a $50 fee.

Customers outside the United States: please read.

Note: If you choose this option you will not receive your license information until we receive your payment. If you want to receive your license immediately and be invoiced, use the Purchase Order method. 

Offline Ordering

If possible, please use our online order form. It's faster than "offline" purchasing and just as secure.

Please use the online order form for credit card orders. If you are ordering using a purchase order you can still use the online order form for fastest order fulfillment, or you can e-mail us your purchase order. We are not able to accept telephone orders. See the contact information page for our address.

Please observe the following guidelines when submitting your order:

  • Please identify the item(s) you wish to purchase by product number (product numbers are available on the pricing page).
  • Be sure to include an e-mail address so we can send your electronic license information and contact you with questions or problems.
  • For purchase orders, payments are due within 30 days of the invoice date. Late payments are subject to a late-payment fee of 1.5% per month, with a minimum $5 fee. Returned checks are subject to a $50 fee.  Payment must be made by check in U.S. dollars drawn on a U.S. bank, or by wire transfer. Wire transfers are subject to a $15 fee imposed by our bank. Please let us know if you will be paying by wire transfer so that we can include the wire transfer details on the invoice.
  • Customers outside the United States: please read.

Purchase Orders

If you have purchased from us using a purchase order before, please include your customer number on your order.

Customers Outside the U.S.

Payment is due for the full amount indicated on your invoice or order summary. Any taxes, duties, currency conversion charges, bank service fees, or other fees and charges are your responsibility .

For orders to be paid by wire transfer we charge a $15 service charge. This covers our cost for accepting the wire transfer; any charges imposed by your bank are still your responsibility. 

Information for Resellers

Please see the reseller information page.